Shipping Policy

Last updated: October 20, 2026

This Shipping Policy explains where, how and when HIGHRISE Kratom Co. (“HIGHRISE”, “we”, “us”) ships orders placed on this website. By placing an order, you agree to this policy and to our Terms & Conditions.

Where We Ship

We ship only to addresses within the United States. We do not ship internationally, and you must be 21 years of age or older to place an order.

Restricted States and Localities

Kratom laws differ from state to state and city to city. We do not ship to any state, county or city where the sale or possession of kratom or kratom-derived products is prohibited. As of the date above, this includes:

  • States: Alabama, Arkansas, California, Connecticut, Indiana, Kansas, Louisiana, Massachusetts, North Dakota, Tennessee, Vermont and Wisconsin. Kentucky will be added starting January 1, 2027.
  • Localities: Sarasota County, FL; Denver, Parker, Monument and Greenwood Village, CO; Idaho Falls and Kellogg, ID; Albuquerque, NM; Spokane, Spokane Valley, Cle Elum, Othello, Mount Vernon and Bellingham, WA; Alton, Edwardsville, Glen Carbon and Jerseyville, IL; and any Mississippi county or city with a local kratom ban.

Because laws change often, this list may not be complete. It is your responsibility to know and follow the laws where you live. If we find that an order is going to a restricted area, we will cancel it and issue a full refund.

Order Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM Mountain Time, on weekends or on holidays are processed the next business day. During promotions or busy periods, processing may take a little longer.

Shipping Methods, Costs and Delivery Times

  • Free standard shipping on orders of $50 or more (after discounts, before tax).
  • Orders under $50: shipping cost is shown at checkout before you pay.
  • We ship with USPS or UPS. Standard delivery usually takes 3–7 business days after the order ships.

Delivery times are estimates, not guarantees. Carrier delays, weather and other events outside our control can affect delivery.

Order Tracking

When your order ships, we will email you a tracking number. If you have not received tracking information within 3 business days of placing your order, please contact us.

Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders sent to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address problem, we can re-ship it once the shipping cost is paid again, or refund the order minus the original shipping cost.

Lost, Stolen or Damaged Packages

If tracking shows your package was delivered but you cannot find it, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date. If your order arrives damaged, contact us within 7 days of delivery with photos of the package and products, and we will work with you on a replacement or refund as described in our Refund & Returns Policy.

Contact Us

Questions about shipping? Reach us through our Contact page or by mail at HIGHRISE Kratom Co., 500 4th St NW, Suite 102 PMB 2910, Albuquerque, NM 87102.