Privacy Policy

Last updated: October 20, 2026

HIGHRISE Kratom Co. (“HIGHRISE”, “we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit this website or place an order, how we use it, and the choices you have.

Who We Are

This website is operated by HIGHRISE Kratom Co., 500 4th St NW, Suite 102 PMB 2910, Albuquerque, NM 87102, United States. Our website address is https://highrisekratom.com/.

Information We Collect

  • Information you give us: your name, billing and shipping address, email address, phone number, and order details when you check out, create an account, contact us, or sign up for our newsletter.
  • Age confirmation: your confirmation that you are 21 years of age or older, recorded with your order.
  • Payment information: payments are handled by our third-party payment processor on its own secure checkout page. We do not see or store your full bank account or card details.
  • Information collected automatically: your IP address, browser and device type, pages viewed, referring website, and similar usage data, collected through cookies and similar technologies.

How We Use Your Information

  • To process, ship and support your orders, including sending order and shipping updates.
  • To confirm that you are of legal age and that your order can lawfully be shipped to your location.
  • To answer your questions and provide customer service.
  • To send newsletters and offers if you have signed up. You can unsubscribe at any time using the link in any marketing email.
  • To run, secure and improve our website, and to prevent fraud.
  • To comply with legal, tax and accounting obligations.

Cookies

We use cookies to keep items in your cart, remember your age confirmation, keep you signed in, and understand how visitors use our website. You can block or delete cookies in your browser settings, but some parts of the site, such as the cart and checkout, may not work without them.

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed for them to do their work. These include our payment processor, shipping carriers, website hosting provider, email and newsletter provider, and analytics provider. We may also disclose information when required by law, to protect our rights, or as part of a sale or transfer of our business.

Analytics and Embedded Content

We may use analytics tools, such as Google Analytics, to understand how visitors use our site. These tools may use cookies and collect usage data on our behalf. Pages on this site may also include embedded content (for example, videos) from other websites, which behaves as if you visited that other website and may collect data about you.

How Long We Keep Your Information

We keep order information for as long as needed to fulfill your order and to meet our tax, accounting and legal obligations, generally up to 7 years. Account information is kept until you ask us to delete your account. Newsletter information is kept until you unsubscribe.

Your Choices and Rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on the state you live in, you may have additional privacy rights under state law. To make a request, contact us using the details below. We may need to verify your identity before completing your request, and we will not treat you differently for exercising your rights.

Security

Our website uses SSL encryption, and we take reasonable steps to protect your information. However, no method of transmission or storage over the internet is completely secure.

Age Restriction

Our website and products are intended only for adults 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has given us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of the website after changes are posted means you accept the updated policy.

Contact Us

Questions or privacy requests? Reach us through our Contact page or by mail at HIGHRISE Kratom Co., 500 4th St NW, Suite 102 PMB 2910, Albuquerque, NM 87102.