Refund & Returns Policy
Last updated: October 20, 2026
We want you to be happy with your HIGHRISE Kratom Co. order. Because our products are consumable, we follow the rules below to keep every product safe and sealed for every customer.
Returns of Unopened Products
You may return unopened, unused products in their original sealed packaging within 30 days of the delivery date. To be eligible:
- The product’s safety seal and packaging must be intact and undamaged.
- You must include your order number or proof of purchase.
- You must contact us before sending anything back. Returns sent without approval may not be accepted.
Return shipping costs are paid by the customer unless the return is due to our mistake. Original shipping charges are not refundable.
Items We Cannot Accept
For health and safety reasons, we cannot accept returns of products that have been opened, used, or had their seal broken, and we cannot accept returns after 30 days from delivery. Items purchased on final sale, if marked as such, are also not returnable.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will send a replacement or issue a full refund, including any shipping you paid. You will not need to pay to return items that were our mistake.
How to Start a Return
- Contact us through our Contact page with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Pack the item securely and ship it with a trackable method. We are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Bank and electronic check (eCheck) refunds can take additional time to appear, depending on your bank.
If you have not received an approved refund after 10 business days, please check with your bank first, then contact us.
Order Cancellations
You can cancel an order at no charge any time before it ships. Contact us as soon as possible. Once an order has shipped, it can no longer be cancelled, but unopened items can be returned under this policy.
Orders to Restricted Areas
If an order is placed for delivery to a state or locality where kratom is restricted (see our Shipping Policy), we will cancel it and refund the full amount.
Contact Us
Questions about a return or refund? Reach us through our Contact page or by mail at HIGHRISE Kratom Co., 500 4th St NW, Suite 102 PMB 2910, Albuquerque, NM 87102.